HubSpot Service Hub
Customer service automation software for superior customer service.
Features
Includes conversational tools, a shared inbox, help desk automation, knowledge base functionality, customer feedback and custom surveys, reporting, a customer portal, playbooks, and more - all powered by a CRM to give your business one unified view of each customer interaction.
Description
Customer service software that helps you deepen customer relationships, connect to the front office, and drive team efficiency. Service Hub is easy to use and connected to HubSpot's full CRM platform to help you deliver authentic service and put customers first.
Pricing
Pricing starting at:
- $0/month USD (Free)
- $45/month USD (Starter)
- $450/month USD (Professional)
- $1,200/month USD (Enterprise)
- $0/month USD (Free)
- $45/month USD (Starter)
- $450/month USD (Professional)
- $1,200/month USD (Enterprise)
Customer Portal
Empower your customers to take ownership of their experiences through our customer portal. With continuous ticket conversations between customers and agents, problems are resolved quickly.
Knowledge Base
Enable customers to help themselves and reduce the number of support requests. Transform frequently asked questions into a searchable library of helpful articles, videos, and documents.
Omnichannel Messaging
Support customers in enjoying exceptional experiences across any channel. Access various channels through the inbox and seamlessly transition between them to connect with customers.
Shared Inbox
Connect team emails, real-time chat, and Facebook Messenger in one integrated inbox to ensure visibility and enable the entire team to manage conversations and respond effectively.
Conversation Intelligence
Automatically capture detailed information from all calls to understand the "why" behind team performance. Then uncover coaching opportunities with AI-based insights.
Customer Feedback Survey
Measure customer satisfaction. Introduce NPS, CSAT, CES, and customized surveys to collect feedback and leverage it to build better customer experiences.
Shared Inbox
Connect team emails, real-time chat, and Facebook Messenger in one integrated inbox to ensure visibility and enable the entire team to manage conversations and respond effectively.
Conversation Intelligence
Automatically capture detailed information from all calls to understand the "why" behind team performance. Then uncover coaching opportunities with AI-based insights.
Customer Feedback Survey
Measure customer satisfaction. Introduce NPS, CSAT, CES, and customized surveys to collect feedback and leverage it to build better customer experiences.
Helpdesk Ticketing
Minimize the time spent on data entry and invest more time in helping customers succeed. Create a help desk that prioritizes handling important issues by adding routing to tickets.
Service Analysis
Discover key insights with new forms of reporting and find ways to provide efficient and genuine service.
Automated Customer Service
Eliminate unnecessary manual processes so that your team can focus on resolving customer issues. Support agents in building scalable and authentic experiences.
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HubSpot Onboarding
HubSpot onboarding provides friendly guidance from the primary usage of the product to advanced features. It helps users understand and utilize HubSpot's functionality correctly.
HubSpot Growth Program
We aim to turn our product's introduction and setup process into a growth project. Throughout 12 weeks, we will conduct marketing and sales using the product to achieve tangible results.
HubSpot Managed Service
We provide constant onboarding and ongoing support throughout product usage, ensuring stable operational management despite workforce fluctuations and other variables in business operations.
HubSpot User Community - H.U.G Korea
Join HubSpot User Group Korea to find colleagues who are facing similar challenges. Don't struggle alone. Seek help from each other. More significant growth is possible when supporting one another.
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